Privacy Policy

General Provisions

To improve service quality and secure user data, we inform you about the data we collect and how we use it on our platform KNP "KLSMD," website https://www.emergency-hospital.lviv.ua/, mobile applications, and KNP "KLSMD" self-service terminal (hereinafter – KNP "KLSMD"). We respect the privacy of anyone who visits our website, uses our mobile application, or self-service terminal. This Privacy Policy (hereinafter – Policy) has been developed based on current Ukrainian legislation and the European Parliament and Council regulations.

This Policy does not apply to any third-party mobile applications you may use, including those related to KNP "KLSMD" applications or websites linked from https://www.emergency-hospital.lviv.ua/.

We inform you that we use cookies. Each time you visit KNP "KLSMD," we may collect information about the devices you use and the networks you connect to while using our services. This may include IP address, device model, login information, browser type and version, plugin type and version, operating system and platform, information about your visits (e.g., navigation paths, products viewed or searched, load errors, page visit duration). After downloading and installing our mobile app, we may collect data such as your mobile phone number. We collect such information using technologies including cookies, which are small data blocks stored temporarily on your computer’s hard drive or mobile device to help you use our site more efficiently. Your consent allows us to use cookies every time you visit https://www.emergency-hospital.lviv.ua/.

List of Personal Data

Personal data we may collect, store, and use when working with https://www.emergency-hospital.lviv.ua/ includes:

Purpose of Processing Personal Data

Personal data provided through https://www.emergency-hospital.lviv.ua/ will be used for the following purposes:

  • Administering the KNP "KLSMD" page.
  • Personalizing KNP "KLSMD" for you, allowing you to use our services on the website, mobile applications, and self-service terminal.
  • Processing claims, billing, and payment reminders.
  • Sending notifications to users.
  • Sending notifications to mobile devices with user consent.
  • Sending requested emails, including account creation or actions related to account management (password reset, adding or changing login information).
  • Providing statistical data on our users to third parties (third parties cannot identify individual users with this information).
  • Addressing requests and complaints made by or about users regarding KNP "KLSMD."
  • Ensuring KNP "KLSMD" security and fraud prevention.
  • Enforcing compliance with KNP "KLSMD" usage terms (including monitoring private messages sent through our messaging service).
  • Other permitted uses.

Additionally, we use your personal data for marketing purposes according to law. If we use your personal data for direct marketing (commercial newsletters or marketing messages on new products, services, and offers), we include a link to unsubscribe from future messages.

Access to Your Personal Data

Personal data may be transferred to third parties in the following cases:

  • Your explicit consent to such transfer.
  • Requirement to conclude or execute an agreement between us and a third party on your behalf.
  • Requirement for legal procedures (claims, lawsuits, court processes, etc.).
  • Significant public interest.
  • Justified requests from state bodies with legal rights to access such data.
  • Except as stated in this Policy, we commit not to disclose your personal information to third parties.

Data Retention Period

Your consent to data processing is indefinite. Data retention is not limited in duration, but your data is processed for the legally required period or until fulfilling the objectives outlined in this Policy.


User Rights

When providing your data for processing, you have the following rights:

  • Access your personal data.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data.
  • Restrict or object to personal data processing and data portability rights.
  • Withdraw consent for data processing at any time.

To exercise these rights, submit a written request to lshmdsite@gmail.com.

Please note that certain KNP "KLSMD" features requiring your personal data may cease to function upon deletion.

Our website, mobile applications, and self-service terminal are not intended for children under 14. Processing minors’ data (ages 14–18) requires parental or guardian consent.

If you have complaints about personal data processing, you can contact us, the Ukrainian Parliament Commissioner for Human Rights, or a court.

Data Security

We have taken all necessary measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction using appropriate technical and organizational measures.

We use HTTPS data encryption from your browser to the website https://www.emergency-hospital.lviv.ua/.

While data transmission over the internet isn’t always entirely secure, we will make every effort to protect your personal data.

Changes to Policy Terms

KNP "KLSMD" Policy terms may change. Please review updates periodically at https://www.emergency-hospital.lviv.ua/privacy-policy. All changes take effect upon publication. By continuing to use KNP "KLSMD," you confirm agreement with the current Policy terms at the time of use.

Contact Information

If you have any questions about our Policy, please contact us at lshmdsite@gmail.com.

User Consent

By using https://www.emergency-hospital.lviv.ua, you confirm that you have read and agree to the terms of this Policy, including rights provided under Article 8 of the Law of Ukraine "On Personal Data Protection," by marking the "Agree" checkbox.